WE AIM TO DISPATCH ALL ORDERS WHEN AVAILABLE WITHIN 1-3 DAYS THIS EXCLUDES WEEKNDS. DELIVERY AND DISPATCH TIMES MAY TAKE LONGER DURING BUSY PERIODS.
WE LIKE OUR CUSTOMERS TO RECEIVE THEIR ORDERS AS QUICKLY AS POSSIBLE.

ALL ORDERS ARE DISPATCHED WITH ROYAL MAIL
24 HOUR TRACKED OR 48 HOUR TRACKED
PLEASE NOTE THAT THIS IS HOW LONG IT TAKES FOR YOUR PARCEL TO GET TO YOU
NOT THE DISPACTH TIME FROM US.
THE DISPCTHED TIME IS DISPLAYED AT THE TOP OF EVERY PAGE ON THE WEBSITE.

WHEN PLACING ORDERS YOU AGREE WITH ALL THE TERMS BELOW.

REFUND POLICY

Returns are not accepted

We are a business to business wholesaler, not a business to consumer

We do not accept returns, refunds or any cancellations unless the items are faulty.

Please ensure that you clearly read all of the information and pictures provided on each product page

As a B2B store, we do not accept cancellations .

We can only consider cancellations for exceptional circumstances and the decision is made by Nicholls Wholesale Goods

Please contact us via the contact form on the contact us page

PRE ORDERED ITEMS

We are unable to cancel and action any refunds on any pre-order items unless we decide to no longer get them for any reason.

Please note that the arrival dates of pre order items can be impacted by number of different situations. No refunds can be made for items pre-ordered and if their delivery is delayed due to reasons beyond our control.

When purchasing with us you agree to these terms and conditions.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item. We will issue a refund within 24 hours of receiving photos of any damaged items

Once you have reported any damages to us, and we have issued you a refund, We will not be held responsible for any further damages that haven't been reported in the first instance.

In order for us to rectify any problems, we will request that you send pictures in the first instance and may request for these to be returned.

ZERO TOLERANCE

This applies to all members of the general public who contact Nicholls Wholesale Goods in any way.

Staff of Nicholls Wholesale Goods have the right to be treated with respect. Aggressive, rude or abusive behaviour towards any member of staff is unacceptable and will not be tolerated.

Aggressive, rude or abusive behaviour
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. If that anger escalates into aggression towards our staff, we consider that unacceptable.

Any aggression or abuse directed towards our staff will not be tolerated and will result in your order being cancelled and refunded with immediate effect